Terms & Conditions
Updated as of 3rd February 2023
Monthly Payments
We know lots can change in a young Super Footballers life. That is why you are only ever committed to a one full payment month period.
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1.Payments are debited from your chosen DEBIT OR CREDIT CARD on 1st of each month
Your payments to us are not a direct debit from your bank, it is a recurring card payment just like Netflix is.
2. Cancel with 4 weeks notice
• If you ever need to cancel your monthly payment to us and space at our classes, please fill in our cancellation form here: www.skillzuk.co.uk/cancellations
• This will trigger a 4 week notice period
• Any final payment to us will be pro rated for any classes during your notice period which have not yet been paid for (usually happens if part of the notice period rolls into the following month)
• Your final class will be detailed to you in an email, and if any final payment needs to be made.
• If any final payment needs to be made, we will charge your card after confirming your final class date with us and then cancel your subscription so no further payments are taken.
3. Updating Your Payment Details
Should you ever need to update your card details, you can do so by emailing us. We will send you a direct link to do so. If a payment ever fails on 1st of the month, our system will automatically retry on 4th and 9th. After this date you will be prompted to update your card.
4. Access to classes if payment fails
Should your payment fail on 1st of the month, you will not be able to access your child's class until we have received payment. Payment usually fails due to our customers having a new bank card which they need to update. The system will message you when your payment fails and will include a link to make a payment immediately.
Please note: your monthly fee will still be due in full even if you miss a class because you have not been able to pay on time.
5. Sibling Discounts
We offer a 10% sibling discount on 2nd child monthly bookings with us. Once your subscription is activated by you putting your card details in, we will automatically update your subscription price to include your discounted plan with 2 or more children.
6.Your Space Is Secure
Until you tell us otherwise, your space is secured with payment each month. This way, you never have to miss a class and your child's football development will blossom!
7.Payments Remain The Same Each Month
Your monthly price is an average of all of the classes in the year. For example some months have 5 sessions, others have 4. The minimum number of classes in a month is 2 which usually happens in April.
The price always remains the same as this is the most economical way of running our payments
8.Payment After Your Trial Classes Finish / When You Activate Your Monthly Subscription
When you activate your monthly subscription, your card will be charged within 24-48hrs (some times can take longer than this) for the remaining classes in that month. If there are no remaining classes, there will be no charge and your card will be charged as normal on 1st of the month.
You will always receive an email notifying you of this.
9.Debt Recovery
Should you be in breach of these payment terms and conditions and after all communication with you has failed, your details and the matter will be escalated to a debt recovery agency to recoup any amounts due to us. Skillz UK Ltd will not be liable for any losses that you face, and all debt recovery is handled directly by the third party debt recovery company.
10.All Prices Include VAT
VAT registration number: 235801813
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£7 Trials
We offer all NEW children 2 trial classes for just £7 each. You can book at your most suited venue, day and time and enjoy 2 classes before being offered the chance to join the class. After your 2nd trial has finished, you have 36hrs to sign up to our session before your place is offered to next on the waiting list.
Please see below for the following terms and conditions:
1) 2 trial classes are only available to NEW children
If you have been with us in the past, you can book directly onto the class via our monthly payments
2) Please only book trials with the view of signing up after your trial
For example, if you book your two trials for the 1st and 8th of the month but know you cannot commit to joining after your trial until the following month, we ask that you book your trial for a later date as we cannot hold a space open for you.
3) After your trial you are given first refusal on your space!
If you loved your trial classes and wish to join us, you will be given first refusal on your space by an email invitation. We offer 36hrs to make a decision before your space is given away to the next child waiting
4) In the unlikely event you do not enjoy your trial classes, the amount is refunded to you.
Simply email us to request a refund and we will do so immediately and give your space to the next child waiting
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One Off Membership / Your Kit
After you have enjoyed your two trial classes, and wish to join our classes on a weekly basis, there is an optional one off membership fee of £24.99 to pay that includes your child's very own Skillz kit. We will contact you once it has been paid to get your child's kit size from you. Delivery can take 1-4 weeks and will be given to you at your child's class. Feel part of the club right away :)
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Cancellations and Changes To Your Bookings
- You are able to change your trial dates up to 5 days prior to the trial date free of charge, subject to availability. Any changes after this date are subject to availability and if we are able to change for you, this will incur another £7 trial fee which must be made upon request.
- We are unable to issue refunds or credit for any missed classes. If your Super Star is unable to attend due to long term illness or injury, you must provide us with a doctors letter in order for us to review their space on our class. This may lead to a frozen price plan or your child being moved to the waiting list.
- Should you wish to cancel your subscription, please complete our cancellation form on www.skillzuk.co.uk/cancellations . We require a one full month payments notice to cancel your payment.
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Parent Code of Conduct - Updated 14th September 2022
1. Please ensure your child arrives on time to each session. If you can't make it, please let us know in advance
2. Please ensure your child is wearing the correct clothing / Skillz kit (if you have one) and has the correct footwear for where they are playing e.g. no studded boots indoors
3. Remember that children play for FUN
4. Applaud effort and good play as well as success
5. Always respect the coach and do not shout out to them or give them a hard time
6. Remain outside the field of play or in the allocated parent area
7. Let the coach do their job and not confuse the players by telling them what to do
8. Encourage the players to respect their group, coach, and other parents
9. Avoid criticising a player for making a mistake. Mistakes are part of learning
10. Never engage in, or tolerate, offensive, insulting, or abusive language or behaviour
11 Filming or photography is not permitted under any circumstances, by any parent during training or match days. Our promotional material may contain images of children at our sessions. We will have written consent from parents via a disclaimer form.
I understand that if I do not abide by the code of conduct any / all of the following actions
can be taken:
1. Issued with a verbal warning by Skillz UK Ltd.
2.Asked to leave Skillz UK with membership being cancelled. No fees will be refunded to you.
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BY ATTENDING OUR CLASSES, OR TICKING THE AGREE BOX, YOU ARE AGREEING TO OUR TERMS AND CONDITIONS.
For our full terms and conditions, please click here